Delivery & Returns

Delivery & Returns 

Thank you for shopping with us, as a small family business orders are despatched on Working Days only, not including Saturday, Sunday or UK public holidays as we like to spend some time with our family and friends!

Orders received after 2pm on a Working Day will not be despatched until the following day. If you have urgent or any other special delivery requirements, please contact us at customerservices@aqualiving.co.uk and we will do our best to meet your delivery requirements.           

UK Deliveries:

If your order is accepted and your shipping address is in the United Kingdom we will dispatch it via UK Mail Next Day Delivery. 

The charge for our Standard shipping service per order despatched to a UK mainland address is £4.99 but is free on orders over £75. 

UK - UK Mail

 

Next Working Day <10kg

 

Mainland UK (Free on orders over £75)

£4.99

UK Islands – Guernsey, Jersey, Northern Ireland , Scottish Highlands and Islands, Isle of Man, Isle of Wight, Scilly Isles (up to 20Kg)

£14.99

Oversized parcels up to 20Kg (SUP’s, Towables, bulk orders)

£14.99

 

 

 

European Deliveries:

We ship to certain European countries using UK Mail/DHL International service. The charge for this service is £29.99 and you are responsible for calculating and paying all applicable local import duties and taxes. Delivery is estimated to be within 5 to 6 working days after the order is placed.

Europe – UK Mail / DHL

 

4-6 Working Days <30kg

 

Zone 1 European Countries:

Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, France (Corsica) Germany, Hungary, Ireland, Italy, Italy San Marino, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland. 

£24.99

Zone 2 European Countries:

Andorra, Herzegovina, Bulgaria, Estonia, Gibraltar, Greece, Sardinia, Sicily, Latvia, Lithuania, Norway, Romania.

£49.99

 

We ship to certain European countries using UK Mail/DHL International service. The charge for the service to Zone 1 European countries is £24.99 and to Zone 2 European countries is £49.99. You are responsible for calculating and paying all applicable local import duties and taxes. 

Delivery is estimated to be within 4 to 6 working days after the order is placed. 

The Zone 1 European countries we ship to are: Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, France (Corsica) Germany, Hungary, Ireland, Italy, Italy San Marino, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland. 

The Zone 2 European countries we ship to are: Andorra, Balearics, Herzegovina, Bulgaria, Estonia, Gibraltar, Greece, Sardinia, Sicily, Latvia, Lithuania, Norway, Romania.

We are able to ship to other European countries not listed.  A delivery cost for these other countries is available upon request and you are responsible for calculating and paying all applicable local import duties and taxes. Please contact us at customerservices@aqualiving.co.uk for shipping costs and we will do our best to help with a delivery.

 

Rest of World Deliveries:

Rest of World (Non-Europe) – Parcelforce Worldwide

 

10-15 Working Days <15kg

 

Rest of World (Non-European) Delivery <5kg

0.0 kg – 5.0 kg

United States, Canada, Hong Kong, Japan, Australia and New Zealand. 

£99.99

Rest of World (Non-European) Delivery 5-15kg

5.0 kg – 15.0 kg

United States, Canada, Hong Kong, Japan, Australia and New Zealand. 

£199.99

 

 

 

  

We also ship to the United States, Canada, Hong Kong, Japan, Australia and New Zealand.  You are responsible for calculating and paying all applicable local import duties and taxes. Delivery is estimated to take up to 10-15 working days after the order is placed. Rest of World deliveries over 15kg deliveries shipping costs are on request.

Shipping to an international address in a country not listed may be available upon request. Please contact us at customerservices@aqualiving.co.uk for more information.

We are registered for VAT number 289 6866 18, so where applicable, all our prices include VAT. If you order items for delivery outside the United Kingdom you are responsible for the calculation and payment of all local taxes and duties relating to your order.

All quoted delivery times are based on “Working business days”, which excludes bank holidays and weekends. Orders placed after 2pm Friday, over the weekend or on a bank holiday will be sent out the next working business day.

Standard items sent within Europe will be sent via UKmail/DHL road service. Standard items due for delivery to non European countires will be shipped via Parcelforce Worldwide delivery service.

We are not liable for any loss you incur as a result of your order arriving earlier or later than the estimated delivery date we gave you.

Your right to cancel your order

Under the Consumer Contracts Regulations you have a right to cancel your order, without giving a reason, by written notice to us and receive a refund. This right to cancel comes to an end 14 days from the day after the day on which you receive the last of the items included in your order.

You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

To exercise this right to cancel you must notify us, within 14 days of your Order Despatch Email, in writing either by email to customerservices@aqualiving.co.uk or by letter to Aqua Living Limited, Metro House, Northgate, Chichester, PO19 1BE, United Kingdom.

Unless the item you are returning is faulty or incorrect, you must bear the cost of returning it (we recommend returning it via a tracked service).

You should return your order with our Returns Form (download a pdf by clicking here) in its original undamaged packaging and with all tags and labels, whether ours and/or the designers and/or the manufacturers, still attached. If the original packaging is damaged and/or will not protect the item(s) securely you must provide your own secure packaging at your own cost.


Within 14 days of our receiving back your order or, if earlier, your providing us with evidence of having returned it (for example a proof of postage receipt from the Post Office) to us, we shall issue you with a full refund for the item, together with the cost of standard delivery to your requested address (regardless of the shipping service you selected) but not a refund of any local import duties or tax you paid.

 

That's all for now, happy shopping!