Payments, Order & Warranty Information

Payments

Thank you for shopping with Aqua Living, we appreciate that choosing to shop with us has made a donation to our chosen Charity of the Year, the Marine Conservation Society.

All payments are made via the Shopify website and Shopify payment gateway, full processing details are available in the Shopify Terms of Service on the Shopify website.

For full details of our Payment requirements please see our Terms & Conditions are supplemental to any additional terms that might apply to specific transactions (such as special offers or promotions) and to the use of gift vouchers whose terms are set out separately, at the time of purchase.

Prices that are reduced for sales and promotions are only valid for the specified period. We reserve the right to adjust prices, offers, goods and specifications of goods on the Website at our discretion at any time before (but not after) we accept your order. All prices on the Aqua Living website are in UK Pounds Sterling and include VAT, where relevant, at the current UK VAT rate.

 

Placing an order

You must be at least 18 years of age to place an order through the Aqua Living Website and at least 18 years of age to use any other service offered by the Aqua Living Website.

By placing an order with us you will be deemed to have read, understood and agreed to these Terms. If you are unhappy with any aspect of these terms, then you should contact one of our customer service advisors before placing an order with us either by email customerservices@aqualiving.co.ukor by post using the address given below. 

To place an order through the Aqua Living Website you must give:

    1. your personal details including your real name, email address, billing address, shipping address, telephone number and any other information we may request; and
    2. your order payment details which you warrant are true, valid and current.

Payment for your order must be for the total price of the items ordered as shown on the Aqua Living Website at the time the order is placed (less any applicable valid discount), together with the applicable Delivery Charge and VAT (if applicable). Any subsequent change in the price of an item on the Aqua Living Website will not affect the price of an order once we have confirmed receipt of and sent a confirmation that will confirm our acceptance of your order.Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate, please see our Delivery & Returns Details.

Once you have placed an order we will send you an Order Confirmation Email that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Aqua Living Online for the sale of our products will only exist once an order has been accepted, processed and despatched to you and you will receive an Order Despatch Email to confirm a shipment from your order has been processed, giving the estimated delivery date to the address you have provided for delivery.

Please note that from the point of receiving an Order Despatch Email there is a legally binding contract between us but you may have a right to cancel your order under the Terms below and other rights to return or exchange items in your order as set out in the Terms. Your rights to return an item under the Terms are in addition to your legal rights as a consumer.

Any promotion or discount code we issue is non-transferable and there is no cash alternative for it. A promotion or discount code cannot be used with another offer or promotion or discount code. A promotion or discount code cannot be used more than once unless we specifically state that it may be. We may stop the use of a promotion or discount code at any time without notice.

Warranty

Please note that warranty of all products sold via Aqua Living Limited are the sole responsibility of the product manufacturer. All warranty queries will need to be directed to the necessary manufacture. Please let us know if you have any questions regarding a product warranty at customerservices@aqualiving.co.uk